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Adviser training FAQs

Your Arts Award training questions answered

What does online adviser training consist of?
You'll attend an interactive webinar with an expert trainer and complete independent learning tasks. The independent tasks consist of working through two learning modules - ‘Introduction to Arts Award’ and ‘Planning and support’ - and becoming familiar with certain parts of the Arts Award Toolkit. Details of all the independent learning tasks will be sent to you in advance of your webinar.

What do I need to do before the webinar?
Before your webinar, you need to be familiar with the parts of the Toolkit specified and have completed the introductory learning module (Introduction to Arts Award), you should also be familiar with our expectations for joining online training. During the webinar, the trainer will assess your understanding and ability to deliver Arts Award with young people. Our downloadable adviser person specification explains what they're looking for.

Our training team will contact you before your webinar to remind you to complete the introductory module. If you haven't done this by five working days before the webinar, we'll move your booking to a new date to give you more time to complete it.

How do I access the Arts Award adviser digital Toolkit and learning modules?

We'll email your digital toolkit to you when you book your online training – it's an unlocked PDF document, compatible with assistive technologies for people with visual impairments. Download and save it so you can refer to it whenever you need to. A link to the learning modules will be included in the same email.

If you've lost the email containing the Toolkit and learning modules, contact the Arts Award training team.

Can I change the date or time of my booked webinar?

Once you've booked an Arts Award adviser training webinar, you can't change the date or time through our website. If you need to cancel or want to attend a webinar on a different date, please refer to the Arts Award terms and conditions of booking and then get in touch.

Can I do face-to-face training instead of an online course?

We are not currently running any face-to-face Arts Award training courses for individuals, so if you want to train to be an Arts Award adviser please join one of our online courses. Click here to see the course dates and book your place.

We are however able to offer face-to-face group bookings for large group training. If you are training a group of up to 12 individuals you may choose your preferred delivery model of either face-to-face or online training. Click here to read more about large group training.

Can I arrange online Arts Award adviser training for a group of staff from my organisation?

Groups of up to six people from one organisation or linked via a consortium are welcome to book onto the same Arts Award adviser online training course if places are available. Each participant should book their place individually. Please use the space for ‘notes’ on the booking form to tell us that you are booking as a group and give us your organisation name, or names of other participants.

For groups of seven or more people, there are group training options available. For more information visit the group training page or contact the Arts Award training team directly to ask about making a group booking. 

I have booked online group training, are all colleagues able to join from the same venue?
Organisations who would like to book online training for a group of staff should read our terms and condition of booking carefully. Additionally, all attendees must have access to their own computer/tablet, camera and microphone to participate fully in online training courses. The trainer is assessing each attendee’s individual participation and understanding of the Arts Award requirements and needs to monitor their engagement. Attendees that do not have access to this equipment should discuss this with the Arts Award training team before making a booking.

Why do you require a booking contact for group training?
For group training, the training team will work with a booking contact in your organisation or partnership to co-ordinate your training day on behalf of the individual attendees. The booking contact will offer support in ensuring all attendees have completed their pre-training module and communicate any essential information about the training day to the attendees. 

I work with young people who have special educational needs and disabilities (SEND). Should I do a specialised SEND Arts Awards adviser training course?

All Arts Award adviser training is relevant to those working with students with additional needs as well as those in mainstream education. For more information and support on delivering Arts Award to young people with SEND, go to

I want to do online Arts Award adviser training, but I'm concerned about my access needs and specific individual requirements. Can you help?

At Arts Award we're continually working to improve access to our programmes, including training courses, for everyone with specific individual requirements. Find out more here.

Arts Award online training is only available in English at the moment, although we are working on translating the resources into Welsh. If the lack of a Welsh language course prevents you accessing Arts Award training, please get in touch with us.

Mae hyfforddiant Arts Award ar gael yn Saesneg yn unig ar hyn o bryd, er rydym wrthi’n gweithio ar gyfieithu’r adnoddau i’r Gymraeg. Os yw diffyg cwrs Cymraeg yn eich atal rhag gwneud defnydd o hyfforddiant Arts Award, cysylltwch â ni os gwelwch yn dda.

If you have specific access needs or require training materials in accessible formats, give details on your booking form so we can make suitable adjustments to the training day for you. You can request accessible training materials here. Bear in mind that some adaptations (such as Braille) are made on a bespoke basis so we need eight weeks' notice.

For live British Sign Language (BSL) translation, just use the translator you normally work with and notify the training team beforehand so we can give them access to the webinar. Or if you need any other specialist support to access our online training, please let us know your requirements.

I have previously completed an Arts Award. Do I get a discount on adviser training?

Arts Award alumni who are members of Voice, our network for young creatives, get 15% off online adviser training. (Check our terms and conditions to make sure you're eligible.) To claim the discount, simply book a place on one of our training courses. When you receive your invoice, complete this short online form where your membership will be verified. You'll then get an updated invoice with the discount applied.

If you or the young people you work with (aged 18 or over) have not yet joined Voice alumni, find out more about the membership benefits.

What support will I get after my online Arts Awards adviser training?

Arts Award offers all advisers comprehensive, free support including remote sessions and webinars.

How can I give feedback about my online training course?

We're always keen to hear from our advisers about their training. We use feedback to help us understand what we're doing right, where we can improve and what else we can do to help you.

Let us know what you think of your online training by filling out our adviser training feedback form.

What happens to my personal data when I complete online training or become an Arts Award adviser?

If you want to know more about the personal data collected when you book Arts Award adviser training and register as an adviser, take a look at the Trinity College London Data protection policy and Privacy policy.

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